速卖通物流纠纷如何避免

我们知道，在速卖通平台业务方面，大多数卖家使用邮政挂号小包或者各类专线e邮宝等物流方式，这类的物流方式没有一个承诺的交货期，因此相信卖家朋友们收到无数的类似：

“where is my order” ???

“i haven’t received my order”!!!

这类物流引起的速卖通纠纷，，小编很荣幸与大家分享一些实用有效的沟通模版，希望可以帮助到大家。当您查过单号以后，根据对应的六种包裹状态，编辑您给买家的邮件(有关退件啊，延误啊，丢包等问题，请卖家朋友自行编辑，因为涉及到您的售后服务及解决方案)：

速卖通物流纠纷如何避免?实用沟通英语模版之包裹查无信息 "not found" (当包裹还未上网，未更新)

速卖通物流纠纷如何避免?实用沟通英语模版之包裹正在运输中 “transit” (当包裹还在运输中时)

dear valued customer:

hello! i appreciate the time you have taken to contact us about your order with tracking number rc867773406hk(示例单号)and i am happy to assist today.

here is a link for you to ref your package status in transportation：

这里复制查询完的结果链接就可以了。 dispatched by the shipping carrier of(hk post) registered airmail on date 2014-09-21

it is still during normal shipping period and it hasn't arrived in your destination country as (country name) yet. i would be very thankful if you could be more patience with this overseas shipment. from our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. it usually takes a few weeks from our origin country to overseas destination countries after dispatching. therefore, please hold on for a few more days and i would be very grateful if you can wait for your order patiently.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹到达待取“pick up” (当包裹显示已经到达目的地国家)

到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点!注意修改!

dear valued customer:

hello! i appreciate the time you have taken to contact us about your order with tracking number rc867773406hk(示例单号)and i am happy to assist today.

here is a link for you to ref your package status in transportation：

这里复制查询完的结果链接就可以了。 ready to pick up/has been arrived in your country.

please contact the shipping carrier as [usps] to get instruction of where to pick up your order/schedule a redelivery process. please contact with them by the below information and i hope you will receive your package in shortly.

carrier name: usps (示例邮政运营商)

helpline: 1-800-222-1811 (示例邮政运营商帮助热线)

generally, the carrier has collection deadline, so, i would like to advise you contact the carrier at once so your order won't be return back to us.

i truly wish you will be satisfied with your purchase and i'm looking forward you will confirm your order as soon as your got the item. of course, if you like the item, please leave us a positive feedback.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹投递成功“delivered” (当包裹显示投妥，而收件人声称未收到时)

查询结果签收，而速卖通买家声称未收到件的情况非常多哦，注意一下。 with tracking number rj014099257cn(示例单号)and i am happy to assist today.

here is the detailed tracking information for your order:

number: rj014099257cn

status: delivered ( 30 days )

destination: united states

2014-09-29 16:01 phoenix, az 85031, delivered, your item was delivered at 4:01 pm on september 29, 2014 in phoenix, az 85031.

2014-09-19 14:51 phoenix, az 85031, notice left (no authorized recipient available)

2014-09-19 07:42 phoenix, az 85031, out for delivery

2014-09-19 07:32 phoenix, az 85031, sorting complete

2014-09-19 04:23 phoenix, az 85043, departed usps facility

2014-09-19 04:21 phoenix, az 85031, arrived at unit

2014-09-18 21:42 phoenix, az 85043, arrived at usps facility

2014-09-18 02:26 kearny, nj 07032, departed usps facility

2014-09-17 17:24 kearny, nj 07032, arrived at usps facility

2014-09-17 17:24 origin post is preparing shipment

======================================

as per current tracking result, i found the tracking result indicate that your package has been delivered successfully. if you haven't received your package, i'd advise you contact with the shipping carrier directly to verify more delivered information such as "delivered address and signature name". due to privacy policy, the carrier may not display the addressee's name and address online, though they would keep them at their interior system.

and i'm positive that i have shipped your order to your designated shipping address as the following:

在此处可以确认一下收件人的地址及邮编等资料;

before you contact with the shipping carrier, may i advise you check with your families, roommates, and neighbors,etc. see if anyone has signed the item for you.

carrier name: usps (速卖通物流服务商)

helpline: 1-800-222-1811 (速卖通物流服务商帮助热线)

i will be here to assist you find your order, keep me posted.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹可能异常“alert” (大部分为退件/ 海关单号/损坏/丢失等问题)

退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等;还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~

速卖通物流纠纷如何避免?实用沟通英语模版之包裹运输过久“expired” (大部分为时效延误/ 目的地国家不能查到投妥/不更新状态等)

这种状态是指从邮政接收到2-3个月内，查无投妥信息，提示买家注意沟通:

as per current tracking result, your shipment has been shipped and dispatched by the shipping carrier of(hk post) registered airmail on date 2014-09-21

it is still during normal shipping period and it hasn't arrived in your destination country as (country name) yet. i would be very thankful if you could be more patience with this overseas shipment. from our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. it usually takes a few weeks from our origin country to overseas destination countries after dispatching. therefore, please hold on for a few more days and i would be very grateful if you can wait for your order patiently.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹到达待取“pick up” (当包裹显示已经到达目的地国家)

到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点!注意修改!

dear valued customer:

hello! i appreciate the time you have taken to contact us about your order with tracking number rc867773406hk(示例单号)and i am happy to assist today.

here is a link for you to ref your package status in transportation：

这里复制查询完的结果链接就可以了。

i'm glad to inform you, as per current tracking result, your package is ready to pick up/has been arrived in your country.

please contact the shipping carrier as [usps] to get instruction of where to pick up your order/schedule a redelivery process. please contact with them by the below information and i hope you will receive your package in shortly.

carrier name: usps (示例邮政运营商)

helpline: 1-800-222-1811 (示例邮政运营商帮助热线)

generally, the carrier has collection deadline, so, i would like to advise you contact the carrier at once so your order won't be return back to us.

i truly wish you will be satisfied with your purchase and i'm looking forward you will confirm your order as soon as your got the item. of course, if you like the item, please leave us a positive feedback.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹投递成功“delivered” (当包裹显示投妥，而收件人声称未收到时)

查询结果签收，而速卖通买家声称未收到件的情况非常多哦，注意一下。

dear valued customer:

hello! i appreciate the time you have taken to contact us about your order with tracking number rj014099257cn(示例单号)and i am happy to assist today.

here is the detailed tracking information for your order:

number: rj014099257cn

status: delivered ( 30 days )

destination: united states

2014-09-29 16:01 phoenix, az 85031, delivered, your item was delivered at 4:01 pm on september 29, 2014 in phoenix, az 85031.

2014-09-19 14:51 phoenix, az 85031, notice left (no authorized recipient available)

2014-09-19 07:42 phoenix, az 85031, out for delivery

2014-09-19 07:32 phoenix, az 85031, sorting complete

2014-09-19 04:23 phoenix, az 85043, departed usps facility

2014-09-19 04:21 phoenix, az 85031, arrived at unit

2014-09-18 21:42 phoenix, az 85043, arrived at usps facility

2014-09-18 02:26 kearny, nj 07032, departed usps facility

2014-09-17 17:24 kearny, nj 07032, arrived at usps facility

2014-09-17 17:24 origin post is preparing shipment

======================================

as per current tracking result, i found the tracking result indicate that your package has been delivered successfully. if you haven't received your package, i'd advise you contact with the shipping carrier directly to verify more delivered information such as "delivered address and signature name". due to privacy policy, the carrier may not display the addressee's name and address online, though they would keep them at their interior system.

and i'm positive that i have shipped your order to your designated shipping address as the following:

在此处可以确认一下收件人的地址及邮编等资料;

before you contact with the shipping carrier, may i advise you check with your families, roommates, and neighbors,etc. see if anyone has signed the item for you.

carrier name: usps (速卖通物流服务商)

helpline: 1-800-222-1811 (速卖通物流服务商帮助热线)

i will be here to assist you find your order, keep me posted.

thanks for your business again!

have a nice day!

best regards, store 888

速卖通物流纠纷如何避免?实用沟通英语模版之包裹可能异常“alert” (大部分为退件/ 海关单号/损坏/丢失等问题)

退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等;还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~

速卖通物流纠纷如何避免?实用沟通英语模版之包裹运输过久“expired” (大部分为时效延误/ 目的地国家不能查到投妥/不更新状态等)

这种状态是指从邮政接收到2-3个月内，查无投妥信息，提示买家注意沟通: